Questions, answered.

Everything teams and candidates usually ask. Can't find yours? Email hello@useaskrecruit.com.

Getting started

What is an async video interview?

You write the questions once and share one link. Each person opens it when it suits them, records their answers on camera and submits. Your team watches the answers later. Nobody has to be online at the same time.

How do people get the interview?

Share the link however you like: by email from AskRecruit, in a WhatsApp message or group, on a job post, or as a printed QR code. You can also send one-click reminders to anyone who hasn't finished.

What kinds of questions can I ask?

Video answers, written answers, 1–5 ratings, and multiple choice with one or several options. You set the prep time, time limit and number of retakes for each question.

Can I use my own branding?

Yes. People see your company name, logo and colours on every screen, from the welcome page to the thank-you message.

Can my team review together?

Yes. Invite colleagues as admins, recruiters or reviewers. Everyone can watch, rate and comment, and owners decide who can shortlist or delete.

For candidates and participants

Do I need an account or an app?

No. Open the link on a phone or computer with a camera, enter your name and email, and start. It works in your normal web browser.

Can I practise or redo an answer?

Each question shows how many retakes you have. Some interviews allow retakes, some don't, and the organiser decides. You can always rewatch your answer before moving on.

What if my connection drops?

Your answer starts uploading while you rewatch it, and failed uploads retry automatically. If you close the page, you can pick up where you left off on the same device.

Who can see my video?

Only the team at the organisation that invited you. Videos are stored privately and open only through secure, short-lived links.

How do I get my data deleted?

Contact the organisation that invited you; they control your interview. You can also email privacy@useaskrecruit.com and we'll help.

Pricing and credits

What counts as a response?

One person who answers your interview and presses Submit. If 30 candidates submit, that's 30 responses, whether your interview has 2 questions or 10. Opening the link, or starting and not finishing, doesn't use a credit.

What happens to credits when someone abandons?

A credit is held when someone starts. If they abandon, after 24 hours without activity, when your deadline passes, or when you mark them as abandoned, the credit goes back to your wallet.

Do credits expire? Can I get a refund?

Credits last 12 months from purchase. Once bought, credits can't be refunded or exchanged for money.

Do prices include VAT?

No. Prices exclude VAT, which is added at checkout where it applies (7.5% in Nigeria).

How many people can be on my team?

Up to 3 team members on pay as you go, including reviewers. With a subscription, invite as many as you like. There are no per-seat fees either way.

What does the subscription add?

AI summaries of each answer, AI question drafting and rewriting, unlimited team members, and longer video storage: as long as you stay subscribed, up to about 2,600 responses. You still buy credits for interviews.

AI, privacy and security

Does AI decide who gets hired?

No. AI transcribes answers and, with a subscription, summarises tone and drafts questions. People make every decision. AI never ranks, rejects or shortlists anyone.

How long are videos kept?

Without a subscription, videos are viewable for 60 days, locked for 30 more, then deleted on day 90. With a subscription, they're kept while you're subscribed, or for 6, 12 or 24 months if you choose. We email a weekly summary before anything is locked or deleted.

Is consent collected?

Yes. Everyone agrees to being recorded before they start, and the time they agreed is saved with their interview.

Where is data stored?

With established cloud providers, encrypted in transit and at rest. Our privacy policy lists each provider and what it does.

Run your first interview in minutes.

Your first 2 candidate responses are free. Buy credits when you're ready, at ₦1,500 per response, less when you buy in bulk.

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